How it works
Prerequisites
Before using the Second Level of Authentication, please make sure you have one of the following authentification app, either on your smartphone or web browser:
-
Google Authenticator app
- Available on the Play Store
- Available on the Apple Store
-
Microsoft Authenticator app
- Available on the Play Store
- Available on the Apple Store
-
Web Browser Authenticator extension
- Available as a Google Chrome extension
- Available as a Microsoft Edge Add-on
Initial Setup
- Open the Authenticator app
- Click the ‘+’ and choose the Scan QR Code option
- Scan the QR code displayed by Imprima VDR with the Authenticator app on the phone
- Enter the 6-digit code that will then be displayed on the related app in Imprima VDR
- The following will be displayed the first time you access a data room
- Tick the 'Add to trusted devices' checkbox so that you don't get asked for the code for the next 14 days
Usual Authentication
- When accessing the platform, the image below will be displayed. Enter the 6-digit code that the Authenticator App shows.
- You can still tick the 'Add to trusted devices' checkbox so that you don't get asked for the code for the next 14 days
Troubleshooting
The QR code does not work
- Please request a new password from the login page via the ‘Forgot your password’ link
- You will then receive an email titled ‘Imprima VDR Password Request’ which will allow the creation of a new password
- Log in again to the platform and try to access the data room, the QR code will be displayed
User Account suspended at the System level
- Following a user inactivity of 90+ days on the platform, or 30+ days after an account had been activated but the profile never completed, the System will automatically suspend the access
- Should you experience the ‘Your account is suspended at System level’ message when trying to login, please send an email to our Service team for the access to be reinstated
- Should an access show ‘Suspended’ at the system level as per the below in a Dataroom, please send an email to our Service team for the access to be reinstated
