The Batch Download functionality allows users to download multiple documents and folders simultaneously. Users can either select specific folders and documents or generate an archive containing the entire Data Room structure.
Depending on the size and complexity of the selected content, the archive generation process may take some time to complete.
Why is my batch download taking a long time?
The time required to generate a batch download depends on several factors, including:
- The number of folders and documents selected.
- The overall size of the files being downloaded.
- The complexity and depth of the Data Room structure.
- The number of concurrent download requests being processed.
Large Data Room structures containing a significant volume of documents may require additional time to be processed and packaged into a downloadable archive.
What Can I Do to Reduce the Processing Time?
Where possible, consider downloading smaller batches of documents rather than generating a single archive for a large structure.
How will I know when the batch download is ready?
Once the archive has been successfully generated, a notification email will be sent to your registered email address.
The email will contain details on how to access and download the generated archive.
Important Information
- Batch downloads are processed in the background and generation times may vary.
- Large download requests can take considerably longer to complete than smaller requests.
- Please allow sufficient time for the archive generation process to finish before submitting additional requests.
If you have not received a notification email after an extended period, please contact the Support Team for assistance.
