If you have changed your mobile device or no longer have access to your existing authenticator application, you may need to set up multi-factor authentication (MFA) again using a new QR code.

Why Am I Being Asked to Set Up a New Authenticator?

This commonly occurs when:

• You have changed or replaced your mobile device.
• You have uninstalled the authenticator application from your device.
• You no longer have access to the device previously used for authentication.
• The authenticator application has been reset or reconfigured.

In these situations, a new QR code is required to register your new device.

How Do I Set Up the Authenticator Application on a New Device?

To register a new device, you will need to reset your password.

• Navigate to the Data Room login page.
• Click Forgot Password.
• Complete the Password Reset Process
   

Once the password reset has been completed:

• Log in to the Data Room using your new password.
• A new QR code will be presented.
• Open your authenticator application on your new device.
• Scan the QR code.
• Complete the authentication setup process.

Your new device will now be linked to your account.

What Happens When I Reset My Password?

Completing the password reset process automatically resets the second-level authenticator associated with your account.

This allows:

• The previous authenticator registration to be removed.
• A new QR code to be generated.
• A new device to be registered successfully.
   

If you are unable to reset your password or register your new authenticator device, please contact the Support Team for assistance.