Clearing your browser's cache and cookies is a common troubleshooting step that can help resolve issues such as login problems, registration errors, page loading issues, and unexpected platform behaviour.

Why Should I Clear My Browser Cache and Cookies?

Your browser stores temporary files and website data to improve loading times. Occasionally, this stored data can become outdated or corrupted, which may cause issues when accessing the Data Room.

Clearing your browser cache and cookies can help resolve:

• Registration and account activation issues
• Password reset problems
• Login errors
• Pages not loading correctly
• Unexpected website behaviour

Important: Clearing cookies may sign you out of websites and applications that you are currently logged into.

How Do I Clear Cache and Cookies in Google Chrome?

• Click the three-dot menu in the top-right corner of the browser.
  Select Settings.
• Navigate to Privacy and Security.
• Click Delete Browsing Data.
• Select:

• Cookies and other site data
• Cached images and files
• Choose All Time as the time range.
• Click Delete Data.

How Do I Clear Cache and Cookies in Microsoft Edge?

• Click the three-dot menu in the top-right corner of the browser.
• Select Settings.
• Navigate to Privacy, Search and Services.
• Under Clear Browsing Data, click Choose What to Clear.
• Select:

• Cookies and Other Site Data
• Cached Images and Files
• Choose All Time as the time range.
• Click Clear Now.

How Do I Clear Cache and Cookies in Mozilla Firefox?

• Click the menu button in the top-right corner of the browser.
• Select Settings.
• Navigate to Privacy & Security.
• Under Cookies and Site Data, click Clear Data.
• Select both available options:

• Cookies and Site Data
• Cached Web Content
• Click Clear.

How Do I Clear Cache and Cookies in Safari?

• Open Safari.
• Select Safari from the menu bar.
• Click Settings (or Preferences, depending on your macOS version).
• Navigate to the Privacy tab.
• Click Manage Website Data.
• Select Remove All.
• Confirm the action.

What Should I Do After Clearing My Cache and Cookies?

Once you have cleared your cache and cookies:

• Close all browser windows and tabs.
• Reopen your browser.
• Navigate back to the Data Room.
• Attempt the action again, such as:
• Registering your account
• Resetting your password
• Logging in to the platform