Raising a Single Question
 

• You can ask a question directly from a document, using a right-click or the context menu. 

• A question can also be raised from within the Q&A area, using the 'Add Question' button.

• Select a Topic and/or select a Folder/document reference if needed.

• Set a priority.
• Fill in the Subject box.
• Enter your question.
• Submit directly or save it to your drafts. Draft questions can be submitted individually or in batches by selecting and clicking "Multiple Drafts Submit".

Raising Multiple Questions

Should this option be enabled for your group, you can raise multiple questions by using the Bulk Raise Questions functionality. It will allow you to download an Excel template to create your questions offline, before uploading it back to the platform.

• From the Q&A platform, click the ‘Bulk Raise Questions’ button to open the related pop-up window.

• Download the template as an Excel spreadsheet from that window and fill it in with your questions and the related references (items and/or topics), before re-uploading it by clicking the ‘Select’ button

• Once the spreadsheet is uploaded, the system will check the fields are properly completed and ignore the questions that can't be created. Click ‘Submit' to send the questions or ‘Save’ to have them as drafts.

Follow Up Questions

Should this option be enabled for your group, you can raise additional questions related to an existing one, once it has been answered.

• From the grid or from the thread details, click the related button to raise a Follow-Up Question.

From the Q&A grid

From the thread details

• Complete the empty fields. The main references remain the same as for the referenced question (topic, data tree item, related question). The reference will appear in the new question subject.

• Submit directly or save it to your drafts. Drafted questions can be submitted individually or in batches by selecting and clicking 'Multiple Drafts Submit'.